All our products will work if used correctly, claims that you still have a pest problem after using our products do not warrant a refund.
Pest control can be far more complex than many people would like to believe. Insecticides and rodenticides are not magical, please do not expect professional results without professional knowledge.
Our Returns Policy forms part of our Terms and Conditions and complies with the Consumer Protection (Distance Selling) Regulations 2000. These Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days.
2. Unwanted Products
If you wish to return any productfor this reason you must notify us in writing via email within 14 working days from delivery.
You are responsible for the cost of returning any unwanted product to us and you must also provide proof of delivery.
The product must be in the same condition as you received it and returned to us in its original packaging.
When returning a product to us you must take all reasonable care to ensure that items are suitably packaged and protected.
The product remains your responsibility until it is delivered and signed for by us. Pestek do not accept any responsibility for returned goods that are damaged in transit.
You will bear the cost of returning the product to us as well as the original cost to us of sending the product to you.
3. Incorrect Products
If we have sent you the wrong product i.e. not the one you ordered please contact us in the first instance. Pestek will not be liable for any delivery costs which have not been agreed by us in writing via email.
If you have to return the product then we will pay the delivery cost incurred by you for returning the items to us and for redelivery of the correct items to you.
4. Faulty Products
If you believe your goods have been delivered faulty or damaged please contact us via email on the contact us page.
If we are unable to resolve the matter by email we will ask you to return the product to us investigation.
Products should be returned complete including all packaging.
The product remains at your risk until delivered to us and signed for by us.
If after testing the product is found to be faulty we will send you a replacement.
If the same product is not available for any reason, we may send you a similar value one as a replacement.
If the product is found to be faulty we will pay the delivery cost incurred by you for returning the item back to us and for delivery of any replacement product.
Should a product refund be necessary after a product has been found to be faulty we will refund the cost of the product and the cost of delivery to you.
We will also refund the delivery cost incurred by you for returning the item back to us.